Inspectomatic support
How can we help?
Find quick answers below. If you still need help, email our team and we’ll respond within one business day.
Email supportFrequently asked questions
Common Inspectomatic Questions
What types of reports can I upload?
Inspectomatic is designed for property inspection reports and repair proposals. You can upload PDF, TXT, PNG, JPG, and JPEG files. Clear, complete documents produce the best results.
How long does a report take?
Processing time depends on the document’s length, formatting, and image quality. Most reports finish within several minutes, while especially large or scanned reports may take longer. You can leave the page and return to your saved reports when processing is complete.
How are repair estimates calculated?
Inspectomatic analyzes each repair item and produces an estimated cost range using the available inspection details, repair category, and location. Estimates are planning tools—not contractor bids, appraisals, or guarantees of final cost.
Why might results vary between reports?
Document wording, scan quality, missing context, and differences between inspector formats can affect extraction. Inspectomatic is designed to be consistent, but AI-assisted analysis may occasionally interpret similar information differently. Review the source references before relying on a result.
Where can I find previous reports?
Sign in and open My Reports from the account menu. Your completed reports are saved there so you can revisit their repair items, estimates, and provider recommendations.
How do subscriptions and report limits work?
Your plan includes a set number of report credits for each billing period. You can view your current plan and remaining credits inside the app. If you need more capacity, open Subscription from the account menu to review available plans.
What should I do if processing fails?
First, confirm that the file opens correctly and is one of the supported formats, then try uploading it again. If it still fails, email the filename and a brief description of what happened to support@inspectomatic.com. Please do not email a confidential report unless our team asks for it.
How do I cancel or change my plan?
Sign in, open Settings or Subscription, and choose the option to manage your subscription. Changes are handled securely through Stripe. If you need assistance, contact our support team.
Is my report data secure?
Inspectomatic uses authenticated accounts and established infrastructure providers to process and store report data. Access to saved reports is tied to your account. For more detail about how information is handled, review our Privacy Policy.
Still need help?
We’re here when the answer isn’t.
Send us a note and expect a response within one business day.